Privacy Notice

Privacy Notice

Ph is committed to protecting your personal data in relation to your use of our Website and services. This Privacy Notice explains what personal data we collect, how we use it, with whom we share it, and your rights in relation to that data.

Who we are

Ph is the data controller responsible for your personal data in connection with the Website and services. If you have questions about this Privacy Notice, contact our Data Protection Officer at privacy@ph.

How we collect your personal data

We collect data directly from you when you use our Website and services, and from other sources described below. Providing personal data is voluntary, but certain data is necessary to provide the services or meet legal and regulatory requirements such as identity verification and anti money laundering controls and responsible gambling measures.

  • Account Data: name, username, date of birth, email address, mailing address, phone number, and password
  • Verification Data: government issued identification, proof of address, and other documents
  • Communication Data: correspondence via email, chat and phone; we may record calls for quality and security purposes
  • Payment Data: payment method details, transaction history, and limited details such as the last four digits of a card, currency, and amount
  • Gaming Data: balances, bets, bonuses, winnings, and game history
  • Device Data: IP address, general location, browser type, operating system, and device identifiers
  • Activity Data: interactions with the Website, page views, duration, clicks and other usage metrics
  • Marketing Data: responses to promotions and engagement with marketing campaigns
  • Profile Data: preferences and interests inferred from your activity

How we use personal data

We process your data for the purposes set out below and based on the legal grounds identified for each purpose.

  • To provide operate and maintain the Services including account creation authentication gameplay promotions tournaments and notifications of changes to the Website or services
  • To support customer service including responding to inquiries resolving issues and improving support processes
  • To safeguard security and integrity of our systems including protection against unauthorized access and abuse and enforcement of identity verification and age verification requirements
  • To comply with legal and regulatory obligations including KYC AML gambling regulations and record keeping
  • To prevent and detect financial crime including monitoring transactions identifying suspicious activity and cooperating with law enforcement where required
  • To improve and develop the Services including analytics testing new features and content
  • To provide marketing communications where permitted by consent or legitimate interests including personalized offers promotions and loyalty programs; you may withdraw consent or object to processing
  • To conduct analytics and measurements to evaluate performance and user experience

Sharing and international transfers

We may share your personal data as described below and where required we implement safeguards for transfers to jurisdictions outside your own. We rely on contractual clauses and other lawful transfer mechanisms to protect data when it leaves the European Union or your local jurisdiction.

  • Within the Ph group and with service providers for operational, administrative and compliance purposes
  • With regulators license authorities and law enforcement as required by law or regulation
  • With third party partners for research advertising and legitimate business interests subject to appropriate safeguards
  • Across borders to countries outside the EU or your jurisdiction with appropriate safeguards

Data retention

We retain personal data for as long as necessary to provide the Services fulfill legal and regulatory obligations resolve disputes enforce agreements and protect our rights. When no longer required data will be securely deleted or anonymized unless longer retention is required by law.

Your rights

You may exercise your data subject rights by contacting us at privacy@ph. You may request access to your data rectify inaccuracies delete data restrict processing object to processing request data portability and withdraw consent where applicable. We may require identity verification and some rights may be subject to legal obligations or exemptions.

  • Access to your Personal Information
  • Rectification of inaccurate data
  • Deletion of data
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

Security

We apply appropriate technical and organizational measures to protect personal data including

  • TLS encryption for data in transit and encryption and access controls for data at rest
  • Strict access controls, authentication and monitoring of systems
  • Regular security assessments and incident response

Cookies and Tracking Technologies

We use cookies and similar technologies to facilitate navigation tailor content and analyze usage. You may adjust browser settings to block cookies, but this may affect site functionality.

Automated decision making

We employ automated monitoring to detect fraud money laundering and other risks. Final actions are made by authorized personnel after human review. You may request a review of automated decisions if a significant impact occurs.

Minors

The Services are not intended for individuals under the age of 18 or the applicable legal age. We perform age checks and reserve the right to discard data if a user is underage.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Substantial changes will be posted on the Website with a notice and will take effect seven days after the notice. Continued use after the effective date constitutes acceptance of the updated terms.

How to contact us

For questions about this Privacy Notice or our processing of your personal data, contact privacy@ph. Our Data Protection Officer may also be reached at privacy@ph. We aim to respond within 30 days.