Self-exclusion

Purpose and scope

Ph provides a Self-Exclusion service to suspend or restrict access to the Site for a defined period to help manage gambling‑related risk. This policy applies to all account holders and services on the Site.

Definitions

Self-Exclusion means a voluntary suspension of access to the User's account and associated Site services for a stated period, as requested by the User in writing and processed by Ph in accordance with this policy.

Eligibility and initiating Self-Exclusion

Only a registered User may apply. The Self-Exclusion request must be submitted in writing from the email address used to register the account and directed to Ph through the official support channel. The request must specify the period for which Self-Exclusion will apply.

Exclusion period options

  • 3 months
  • 6 months
  • 12 months
  • 3 years

Ph may offer additional periods in accordance with the Terms. If the Self-Exclusion period exceeds three years, Ph reserves the right to terminate the User's account and handle funds in accordance with the Terms of Use.

Effect during Self-Exclusion

During the Self-Exclusion period, access to the User's Personal Account and all Site services is blocked. The User will be unable to place bets, access funds, or engage in Site activities, and advertising materials will not be accessible.

Restoration and termination of Self-Exclusion

Restoration of access is not automatic. The User may request restoration after the expiration of the Self-Exclusion period by submitting a written request to the official support channel. Ph will process such requests in accordance with the Terms of Use and applicable laws. Requests to restore access made during the Exclusion period will not be considered.

Funds and account status

During Self-Exclusion, funds remain in the User's account in accordance with the Terms of Use, subject to withdrawal and verification requirements upon restoration. The Self-Exclusion does not entitle the User to automatic refunds or settlements outside the Terms of Use.

Age and Responsible Gaming

Ph operates in compliance with applicable age restrictions. Individuals under 18 are prohibited from gambling. Self-Exclusion is a measure to support responsible gambling.

Data protection and privacy

Requests and related personal data are processed in accordance with Ph's Privacy Policy and applicable data protection laws. Personal data will be retained solely for administering Self-Exclusion and related regulatory obligations.

Contact and processing times

All Self-Exclusion requests must be submitted via the official support channel. Ph will acknowledge receipt and process requests within a reasonable timeframe, typically within five business days, subject to verification and compliance checks.